Frequently Asked Questions
Everything you need to know about your EART-GUITAR experience.
How do you ensure the quality of your electronic components?
Every EART-GUITAR instrument undergoes a rigorous multi-point inspection process, including electronic circuit testing, pickup output measurement, and shielding verification to ensure noise-free performance.
What is your shipping policy for international orders?
We offer insured worldwide shipping. All guitars are packed in high-density foam molded cases to prevent damage during transit. Shipping times typically range from 7 to 14 business days depending on your location.
Do your guitars come with a warranty?
Yes, all our products include a 1-year limited warranty covering manufacturing defects in materials and electronic components, such as potentiometers, switches, and wiring.
Can I return my guitar if it doesn't meet my expectations?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund, minus shipping costs.
Are the pickups and hardware replaceable?
Absolutely. Our guitars use industry-standard electronic dimensions, making it easy for players to upgrade or customize pickups, bridges, and tuning machines with most major third-party brands.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options through Klarna and Affirm for eligible customers.